They may be willing to refund the charge or work with you to find a solution.ĭisputing a debit card charge should typically be your last resort. If you aren’t satisfied with a purchase or an item never arrived, contact the merchant to explain. Contact the merchant firstįor any transactions that you did authorize but still need to dispute, it’s always best to contact the merchant first. Returns without refunds: If you return an item but are never issued a refund, you should attempt to resolve the issue with the merchant first. Purchases that were damaged or mis-advertised: If you receive goods that were damaged in shipment, and/or mis-advertised (a used item sold as new, for example), that could be a reason for a debit card dispute. However, the first step should always be to contact the merchant directly. Purchases that weren’t delivered: If you pay for something and it’s never delivered, that could be a reason to dispute the charge. For example, if you have a receipt showing a purchase for $50, but you were charged $70, that charge could be disputed. Incorrect charges: If your card was charged for an incorrect amount, you may wish to dispute the charge after contacting the merchant.
If they refuse, you could dispute the charge. For example, if you bought a $42 gift at a gift shop, but notice two separate $42 charges, you should ask the merchant to resolve the issue. Your debit card will likely be frozen and you’ll be sent a new one.ĭouble charges: If you made a purchase but were charged twice, that’s a good reason for a dispute. These charges will be disputed and entered into a fraud prevention protocol. The most common valid reasons to dispute a debit card charge includeįraudulent transactions: If you notice transactions on your account that weren’t authorized by you or an authorized user of your account (like your spouse), you should contact your bank immediately.
Reasons to dispute a chargeĬan you dispute a debit card charge for any reason? Technically, but you’ll have no chance of success if there’s no real reason for the chargeback. If the merchant “wins,” the temporary refund will be reversed and the original charge remains.įor fraudulent transactions (such as those occurring as a result of debit card theft or identity theft), the bank and/or an insurance provider may step in to cover the cost instead of the merchant. If the customer “wins'' the dispute, their money is refunded. The merchant will then have a chance to respond or provide evidence.Įventually, a formal decision will be made (usually within 10 business days). The initial refund is usually temporary, while the bank reviews the dispute and contacts the merchant. If the bank sees a valid reason for the dispute, it can reverse the charge and refund the customer’s money. But can you dispute a debit card charge, as well? Can you dispute a debit card charge?Ī debit card dispute is often called a “chargeback.” This process is requested by the customer and reviewed by the issuing bank or credit union.Ī chargeback occurs when an individual requests that a bank review a specific transaction. The process is well established for credit cards, which often have increased protections. If the bank sides with you in the dispute, you could get your money back. This essentially means that you can challenge the charge if you believe it’s fraudulent or an error. As part of consumer protections, individuals can dispute charges put on debit cards and credit cards.
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